Terms & Conditions

Instructor Conduct

The driving instructor and the driving school abide by a Professional Code of Conduct, you can find more information below.

Entitlement to drive

You must hold a valid licence that allows you to drive Category B vehicles (provisional, full or an appropriate foreign licence)
A licence check must be carried out before the first lesson - The instructor will provide more information on this directly.
You must successfully pass an eyesight test at the start of your first lesson.
It is your responsibility to ensure you are fit to drive.
You must inform the instructor of any medical condition, disability or injury that may affect your ability to drive.

Behaviour

The driving instructor will not tolerate any form of verbal or physical abuse whether directed at themselves, a driving examiner or any other road user.
The instructor reserves the right to terminate the lesson at any stage if they feel it is inappropriate to continue because of the clients behaviour, sobriety or state of mind. The lesson fee will be forfeited.

Lesson fees and payments

Clients will be made aware of lesson prices before or on the first lesson.
Payment for individual lessons must be made at the beginning of the lesson.
Discounted rates (1½, 2 hours etc) is the price of the lesson. i.e. If you pay for 2 hours, you cannot split it into 2 x 1 hour lessons.
If you discontinue lessons (for any reason) after paying for a block booking, the full payment will not be refunded. You will be charged the full hourly rate for any lessons undertaken, before the balance of the block booking payment actually made by you is refunded.
Payments can be made in cash or by bank transfer.
At least 2 weeks notice will be given in the event of a price increase.

Booking, changing & cancelling lessons

We use Total Drive App to record progress & track lessons.
Notifications must be switched on to receive lesson reminders etc.
Lessons will be booked directly with your instructor. A lesson isn't confirmed unless it is showing in the app. It is the clients responsibility to ensure the correct date/time is correct.
Due to other commitments (holidays, sickness etc) we can not guarantee that a lesson slot will be available every week.
Cancellations with less than 24 hours notice will be charged at the full the rate.
The instructor will contact you when they arrive.
The instructor will wait at least 10 minutes from the lesson start time before leaving. If this happens, the lesson with be charged in full.
If the pupil is late the lesson will not be extended and full payment will be required.
If the instructor will be more than 10 minutes late, they will , if possible, contact you to let you know the estimated time of arrival. The lost time will either be added to the lesson, added to a future lesson or a partial refund made depending on circumstances. In this case they will wait at least 10 minutes from time of arrival before leaving. In the case of a no show the lesson will be charged in full.
In all cases, payment for arrears must be made prior to booking the next lesson.
Cancellation charges are at the discretion of the instructor. Please bare in mind that not being charged for a cancellation doesn't mean you won't be charged in the future.
Lessons must be carried out on a regular basis. If there is a break in learning, without prior agreement, we cannot guarantee that we will be able to accommodate you if you return
24 hours notice is required to change the start or end location for your lesson.
Changes to the start or end location are at the discretion of the instructor.
Lesson might sometimes need to be postponed at short notice due to illness, breakdown or other emergency or unforeseen occurrence. A mutually agreeable appointment will be made.

Change of vehicle/instructor

Tuition vehicles are periodically changed, either sold or unavailable to to mechanical or other problems.
If a replacement vehicle is to be used for a driving test, the client will be given as much notice as possible, to familiarise themselves with the new vehicle, however if this change is due to mechanical problems it may not always be possible.
It is the driving schools aim that the client will have the same instructor to conduct all of your tuition, however it might sometimes be necessary for a change of instructor.
The driving school will not be responsible for any losses (e.g. test fees) if the client declines these lessons.

Driving Tests

Driving tests must not be booked without the instructors prior agreement and the instructors Personal Reference Number must be used when booking.
The client must tell the instructor the date, time and location of the test as soon as possible.
Driving lessons must continue in the run up to the test, if they do not, the instructor reserves the right to refuse the use of the tuition vehicle.
In the interests of road safety, if the instructor feels that you are not at the required test standard, they reserve the right to withhold the tuition vehicle.
If the test is unable to go ahead due to mechanical failure of the driving school car or illness of the instructor, the client will be entitled to the cost of their next driving test fee to be paid for by the driving school. The school is not responsible for any additional tuition fees incurred while waiting for the test.
The driving school has no control over tests cancelled by the DVSA.
If the test is cancelled by the DVSA, the fees for providing the car are still payable, unless cancelled during the normal notice period.
When the DVSA cancel due to an examiner not being available, it can be possible to claim back any losses incurred by the client. This is the responsibility of the client, not the driving school.
When a driving test is cancelled because the clients documents are not in order the full fees due to the driving school are still payable, unless cancelled with the normal notice period.

Approved driving instructor (ADI) code of practice

About the code

The Driver and Vehicle Standards Agency (DVSA) and the driver training industry place great emphasis on professional standards and business ethics.

This industry code of practice has been agreed between the National Associations Strategic Partnership (NASP) and DVSA.

It is a framework within which all instructors should operate. These professional bodies expect their members to adhere to this code of practice. The current NASP member groups are:

Approved Driving Instructors National Joint Council (ADI NJC)
Driving Instructors Association (DIA)
The Motor Schools Association of Great Britain (MSA GB)

1. Personal conduct

Driver trainers will be professional, comply with the law, keep clients safe and treat them with respect.

The instructor agrees to:

at all times behave in a professional manner towards clients in line with the standards in the national standard for driver and rider training
at all times comply with legislative requirements including:
- the protection of personal freedoms, the prevention of discrimination based on age, disability, gender, race, religion or sexual orientation
- not using mobile devices like phones when driving or supervising client’s driving and only when parked in a safe and legal place
- demonstrating a high standard of driving and instructional ability upholding safety standards including showing consideration for all other road users particularly pedestrians, cyclists, motorcyclists and horse riders
- consumer, workplace and data protection regulations, the handling, storing, use and dissemination of video or audio recordings made in or around their tuition vehicle
avoid inappropriate physical contact with clients
avoid the use of inappropriate language to clients
not initiate inappropriate discussions about their own personal relationships and take care to avoid becoming involved in a client’s personal affairs or discussions about a client’s personal relationships, unless safeguarding concerns are raised
avoid circumstances and situations which are or could be perceived to be of an inappropriate nature
respect client confidentiality whilst understanding the actions to take if a client reveals concerns about their private lives
treat clients with respect and consideration and support them to achieve the learning outcomes in the national standard for driving cars and light vans (category B) as efficiently and effectively as possible
ensure that their knowledge and skills on all matters relating to the provision of driver training comply with current practice and legislative requirements
use social network sites responsibly and professionally:
- ensuring that clients personal information is not compromised
- ensuring when using social media for marketing purposes that what is written is compliant with privacy and data protection legislation pertaining to digital communications, the laws regarding spam, copyright and other online issues
- treating other users of social media including clients, colleagues and their views with respect
- be careful not to defame the reputation of colleagues, DVSA, driving examiners or the ADI register
- not distribute, circulate or publish footage taken of driving tests from in-car cameras, without permission from DVSA and the client

2. Business dealings

Driver trainers will account for monies paid to them, record client’s progress, advise clients when to apply for their driving tests and guide them fairly through the learning process.

The instructor agrees to:

safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and make the details available to the client on request
on or before the first lesson make clients aware of both this code of practice and their terms of business which should include:
- legal identity of the school/instructor with full postal address and telephone number at which the instructor or their representative can be contacted
- the current price and duration of lessons
- the current price and conditions for use of a driving school car for the practical driving test
- the terms which apply to cancellation of lessons by either party
- the terms under which a refund of lesson fees may be made
- the procedure for making a complaint
check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson and regularly during their training
make a record of a client’s progress, which will include the number of lessons provided, and ensure that the client is aware of their progress and future training requirement to achieve their driving goals
discuss with and advise a client when to apply for their driving tests, taking account of DVSA’s cancellation rules, local waiting times and the instructor’s forecast of a client’s potential for achieving the driving test pass standard
not cancel or rearrange a driving test without the client’s knowledge and agreement, in the event of the instructor deciding to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSAtest fee
ensure that when presenting a client for the practical driving test:
- the client has all the necessary documentation to enable the client to take the test
- the vehicle complies with all aspects of motoring law, displays the instructor’s certificate or licence correctly and is fitted with an extra interior rear-view mirror and correctly positioned L or optionally D plates in Wales
- accompany the client on their practical driving test and listen to the debrief, when requested to do so by the client

3. Advertising

Driver trainers will take care to advertise and promote their businesses in a clear and fair manner.

The instructor agrees that:

the advertising of driving tuition shall be clear, fair and not misleading
any claims made in advertising shall be capable of verification and comply with current CAP Advertising Codes
advertising that refers to pass rates should not be open to misinterpretation and the basis on which the calculation is prepared should be made clear

4. Conciliation

Driver trainers will deal promptly with any complaints received and aim for speedy resolution of any grievances.

The instructor agrees that:

complaints by clients should be made in the first instance to the driving instructor, driving school or contractor following the training provider’s complaints procedure
if, having completed the procedure, the client has been unable to reach an agreement or settle a dispute further guidance may be sought:
- if a client believes that their instructor is not providing a satisfactory business service they can contact their local Citizens Advice Bureau for guidance
- if clients are unhappy with their instructor’s professional service, the client can contact the ADI Registrar by emailing instructorconduct@dvsa.gov.uk

Our Privacy Policy, incorporating the General Data Protection Regulations

[Last amended 12th May 2021, replacing any previous Privacy Policy of ours]

Introduction

Your personal data is data which, by itself or with other data available to us, can be used to identify you. We are Anthony Williams School Of Motoring, (the “Data controller”), and you can contact us at 16 Goronwy Road, Cockett, Swansea, SA2 0XG if you have any questions.

The types of personal data we collect and use

Whether or not you become a Pupil, we’ll use your personal data for the reasons set out below and if you become a Pupil we’ll use it to manage the service you’ve asked us for. We’ll collect most of this directly during your initial booking process. The sources of personal data collected indirectly are mentioned in this Policy. The personal data we use may include:

– Full name and personal details including contact information (e.g. home address, other relevant addresses, email addresses, home and mobile telephone numbers).

– Date of birth and/or age and driving licence details (e.g. to make sure that you’re eligible to take driving lessons and to apply for a driving test).

– Other data relevant to enable us to provide services to you (e.g. details of your availability and preferences for services).

– Records of products and services you’ve obtained and how and when you use them and the relevant technology used to access or manage them, (e.g. mobile phone data to record whether texts we send you have been received).

Providing your personal data

We collect personal data directly from you or your personal representative, such as your parent or partner making a booking on your behalf. If you do not provide us with the information we need, we may not be able to provide you with services.

We’ll tell you if providing some personal data is optional, including if we ask for your consent to process it. In all other cases you must provide your personal; data so we can process your enquiry (unless you’re a customer and we already hold your details).

Monitoring of communications

Subject to applicable Laws, we’ll monitor and record your calls, emails, text messages, social media messages and other communications in relation to your dealings with us. We’ll do this for regulatory compliance, self-regulatory practices, crime preventions and detections, to protect the security of our communications systems and procedures, to check for profane content, for quality control and staff training, and when we need to see a record of what’s been said and done. We may also monitor activities on your account where necessary for these reasons and this is justified by our legitimate interests or our legal obligations.

Using your personal data: the legal basis and purposes

We’ll process your personal data:

As necessary to perform our contract with you for the relevant service:

(a) To decide whether we can offer service to you.

(b) To take steps to introduce an appropriate driving instructor to you.

(d) To update our records; and

(e) To contact you about your account.

As necessary for our own legitimate interests or those of other persons and organisations, e.g.:

(a) For good governance, accounting and managing and auditing our business operations.

(b) To monitor emails, calls, other communications, and activities on your account.

(d) To send you marketing and other relevant communications as we believe aids good business practice.

iii. As necessary to comply with a legal obligation, e.g.:

(a) When you exercise your rights under data protection law and make requests.

(b) For compliance with legal and regulatory requirements and related disclosures.

(d) For activities relating to the prevention, detection and investigation of crime.

(e) To verify your identity, and

(f) To monitor emails, calls, other communications, and activities on your account.

Based on your consent, e.g.:

(a) When you request us to disclose your personal data to other people or organisations such as a person making or dealing with a booking on your behalf, or otherwise agree to disclosures.

(b) When we process any special cetegories of personal data about you at your request (e.g. your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning your health, sex life or sexual orientation), and

You’re free to change your mind and withdraw your consent. The consent might be that we can’t do certain things for you.

Sharing of your personal data

Subject to applicable data protection law, we may share your personal data with:

– Other associated companies in which we have a shareholding.

– Subcontractors and other persons, (such as self employed driving instructors), who help us provide our services.

– Companies and other persons providing services to us.

– Our legal and other professional advisors, including our auditors.

– Government bodies and agencies in the UK and overseas (e.g. HMR).

– Courts, to comply with legal requirements and for the administration of justice.

– In an emergency or to otherwise protect your vital interests.

– To protect the security or integrity of our business operations.

– To other parties connected with your account (e.g. parents or partners who may make bookings or cancel bookings on your behalf).

– When we restructure or sell our business or its assets or have a merger or re-organisation.

– Market research organisations who help to improve our services.

– Anyone else where we have your consent or where it is required by law.

Your marketing preferences and related searches

We’ll use your home address, phone numbers, email address and social media (e.g. Facebook, Google and message facilities in other platforms) to contact you according to your preferences. You can change your preferences or unsubscribe at any time by contacting us. In the case of social media messages you can manage your social media preferences via that social media platform.

If you have previously told us that you don’t want information on other products and services or to be included in market research, we will continue to respect your wishes. You can tell us at any time if you want to stop receiving this information.

Criteria used to determine retention periods (whether or not you become a customer)

We’ll retain your personal data for six years after your account has been closed or has remained inactive or has otherwise come to an end based on our legal and regulatory requirements. In some circumstances we may keep your information longer than this, for example:

– Retention in case of queries. We’ll retain your personal data as long as necessary to deal with your queries (e.g. if you have a credit or debit balance on your account);

– Retention in case of claims. We’ll retain your personal data for as long as you might legally bring claims against us; and

– Retention in accordance with legal and regulatory requirements.

Your rights under applicable data protection law

Your rights are as follows (noting that these rights don’t apply in all circumstances):

– The right to be informed about our processing of your personal data.

– The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed.

– The right to object to processing of your personal data.

– The right to restrict processing of your personal data.

– The right to have your personal data erased (the “right to be forgotten”).

– The right to request access to your personal data and information about how we process it.

– The right to move, copy or transfer your personal data, (“data portability”).

– Rights in relation to automatic decision making including profiling.

In the event that data needs to be deleted, this will be carried out under the supervision of two of our directors, one of them being our director in charge of IT services. If we are asked to provide data electronically, we will endeavour to provide this in whatever commonly used format our customer requires.

You have the right to complain to the Information Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law and can be found at ico-org-uk.

Data anonymisation and aggregation

Your personal data may be converted into statistical or aggregated data, which can’t be used to identify you, then used to produce statistical research and reports. This aggregated data may be shared and used in all the ways described above.